Our Aftersales Service!

Service is at the core of what we do. Our partners appreciate the peace of mind our pre-sales consulting offers; by helping end users choose the right product for the right project. They have also come to depend on our unparalleled aftersales service.
We like to think the four cornerstones of our aftersales service as the four legs to table; without one, there is no foundation for the others to support the load.

    1. Our genuine warranty is an irrevocable document that will     take care of pany unforeseen circumstances.
    2. In addition to their formal education, our highly qualified     technical staff are certified directly by the     manufacturers. This is followed by yearly recertification to     keep up with the latest    technology.
    3. Our fully equipped technical service department for our     entire portfolio of products.
    4. Our packaged services are available to our clients based     on pre-agreed service level agreements. Based on their     needs, our clients can enjoy the benefits of our monthly     service calls for a total peace of mind.

Our Team

Our greatest competitive advantage lies in our team. Whether our clients need industry veteran engineers to help them design infrastructure projects; or they require licensing experts for volume software licensing, we have the certified experts in house.

Currently we employ a team of 137 full time and 15 contract based employees spanning over 8 departments. We continue to invest in the growth of our associates through a comprehensive training and development programs by working with all our partners worldwide. Consequently, we have managed to attract and retain some of the best talent that the country has to offer through a rigorous recruitment and selection program.

Contact Information


Main Office: Bole, Africa Avenue (Wolo Sefer)
Addis Ababa,Ethiopia

Mexico Road, ALTA Building, Sales and Maintenance
Addis Ababa, Ethiopia

Kazanchis Road, Plaza Building, 1st Floor, Sales
Addis Ababa, Ethiopia

Phone Numbers

Main Office: +251-115-50-29-28
Mexico Sales:+251-115-54-03-96 Maintenance:+251-115-58-64-61 Kazanchis Sales:+251-115-50-29-29

Email Address

Customer Support:
Technical Support: